The Royal in Playa del Carmen


Detailed Information Page

Immediately upon entering, guests will be in awe of the grandeur … THE ROYAL Playa’s interior is as impressive as its palatial exterior, where the use of textures, fabrics and natural materials reflects sophisticated seaside elegance. This richness carries through to the 459 extra spacious suites, many of which are ocean view or oceanfront, with in-suite double Jacuzzi, unique “magic box” for discreet room service delivery, spacious marble bathroom, high ceilings, exquisite furniture handcrafted by local artisans and a large furnished terrace or balcony with hammock. All suites feature the luxurious new “Royal Bed®”, designed to provide excellent support for a comfortable, restorative sleep, and complemented by elegant bedding with plush duvets, multiple pillows and fine linens.

In addition, while every guest will enjoy splendid treatment and outstanding service, over 50% of all suites will include Real’s new enhanced “Royal Service®”, offering guests an elevated level of personal service and a seemingly endless array of unexpected and innovative amenities sure to delight, surprise and impress even the most discriminating guest! 

THE ROYAL in Playa del Carmen is definitely a destination unto itself with its prime location, its gourmet restaurants and chic bars, two enormous freshwater swimming pools with large built-in Jacuzzis, popular in-pool lounges and a lively swim-up bar, a roof-top tennis court, a beachside wedding gazebo, the luxurious new Mayan-inspired SPAzul and an enticing variety of shops and entertainment venues.


AMENITIES

LUXURIOUS ALL-INCLUSIVE PLAN

  • Suite accommodations of your choice all featuring the new “Royal Bed®”, in-suite double Jacuzzi, convenient “magic box” for discreet room service delivery, 29” flat screen TV, CD/DVD player, spacious bathroom with deluxe amenities and large private terrace or balcony with hammock.
  • New! Innovative (and Mexico’s first) online check-in and registration, available 48-hours before arrival, designed exclusively for Real’s “ROYAL” resorts in Cancun and Playa del Carmen. As an added bonus, Royal Service® guests may select and assign their own suite.
  • New! A la carte breakfast, lunch and dinner in all 6 restaurants featuring gourmet cuisine. Show cooking and international buffet service also available.
  • All natural, low calorie, vegetarian and delicatessen-style menu choices.
  • Unlimited domestic and international brand beverages including premium brand liquors, a variety of local and imported beer, wine and champagne by the glass. Plus an extensive selection of bottles of fine wine is also included.
  • 24 Hr. VIP Lounge serving hors d’oeuvres, premium snacks, domestic, international and premium brand beverages, featuring  table games, pool tables and large screen Plasma TVs.
  • New! Casual Monday evening Management Cocktail Reception.
  • New! Enhanced 24 Hr. prompt “Royal Room Service”.
  • New! Personalized check-in and check-out at the resort with welcome and departure refreshing cocktail and cold towel service.
  • In-room mini-bar, stocked daily with bottled water, beer and soft drinks as well as a selection of premium international bottles of liquors.
  • Luxury SPAzul – a world-class, eco-holistic, new Mayan-inspired SPA with dual temperature Jacuzzis, steam room, traditional Temazcal steam hut, sauna, cold plunge pool, Polish massage waterfalls and more. (SPA treatments are extra.)
  • Modern, state-of-the-art, fully equipped Life Fitness® Center with Stott Pilates®, spinning, aerobics and yoga lessons with expert instructors.
  • Lighted tennis court, volleyball, billiards, ping-pong, table games and library.
  • Official Olympic-size 50 meter lap lane with starter block, swim trainer; introductory SCUBA lesson in onsite professional dive pool; snorkeling equipment, kayaks and boogie boards.
  • Daily social entertainment, non-intrusive games and unique activities such as Mexican haute cuisine cooking classes; handicrafts and painting classes; and new educational wine tasting hosted by the hotel’s sommelier.
  • New! Enhanced nightly entertainment including live music and fabulous professional shows.
  • New! Royal Beach Cabanas available. Plus canopied shade beds and cushioned lounge chairs on the beach and around the pool, in-pool sun chaises and plush beach towels.
  • New! Convenient flag system for guests to use to request waiter service around the pool and beach areas; serving beverages and snacks.
  • Beach Butlers provide additional amenities to guests lounging around the pool and on the beach such as cold towel service, ice water, suntan lotion, newspapers, magazines and more.
  • Nightly turndown service.
  • New! Complimentary wireless Internet access in the Lobby area.
  • Use of all facilities, restaurants and SPAs at all other Real Resorts in Cancun and Playa del Carmen including the new THE ROYAL in Cancun.
  • All hotel taxes and gratuities.

PLUS
THE NEW ROYAL SERVICE®
offers:  (included with all suite categories except Deluxe Junior Suites). 

The Royal Service® concept has been completely redesigned and redefined with all new and upgraded inclusions.

  • New! Royal Concierge services.
  • New! Romance Concierge offering special assistance to celebrating couples with all arrangements to make their romantic getaway a thoroughly enjoyable experience.
  • New! Select your own available suite upon check-in (either online prior to arrival or at the resort).  For your convenience, you can preview pictures of the interior and the view of some of the suites within each category online or at the check-in desk.
  • New! Exclusive Royal Housekeeping service: decide your own time for suite make-up and special, comprehensive evening turndown service, which includes a choice of 3 aromatherapy scents (romantic, relaxing and invigorating) plus a “good night” amenity.
  • New! Royal Service® welcome amenity.
  • New! Upgraded suite and internationally renowned Bulgari bath amenities.
  • New! Pillow menu: select firmness, feather, hypo-allergenic, aromatic, orthopedic and more based on personal preferences.
  • New! Bose stereo system with CD/DVD/Radio player and Bose speakers as well as loaded iPod with extensive selection of music for all tastes.
  • Complimentary DVD library.
  • New! Upgraded 32” LCD TV with multi-position capabilities for viewing from in-suite Jacuzzi, Royal Bed® or balcony (Royal Junior Suite Ocean View features adjustable 29” flat screen TV).
  • New! Complimentary in-suite Internet access.
  • New! Upgraded premium international beverages and snack selection in mini-bar.
  • New! Complimentary courtesy one-hour rental (per stay) of one of THE ROYAL’s signature Mini Coopers (included with all Oceanfront Suites, Beachfront Walk-out Suites, Beachfront Swim-up Suites; Master Suites and Presidential Suites).
  • New! Exclusive suite-designated Royal Beach Cabana. (included with all Beachfront Walk-out Suites, Beachfront Swim-up Suites, Master Suites and Presidential Suites).
  • New! State-of-the-art gourmet Nespresso coffee system.  (included with all Beachfront Walk-out Suites, Beachfront Swim-up Suites, Master Suites and Presidential Suites)
  • New! Complimentary unlimited domestic and international telephone calls. (included with all Master Suites and Presidential Suites)
 

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ACCOMMODATIONS
  • 213 Deluxe Junior Suites  Size: 653 sq. ft. (61 sq. m.) including terrace
    Elegant spacious Junior Suites with entrance foyer; “Royal Beds®”, one king or two double beds, with pillow-top mattress, fine high thread count linens, plush duvet cover and multiple pillows; in-suite double Jacuzzi; “Cleopatra” chaise lounge; handcrafted elegant  furniture; multi-position 29” flat screen TV with wide selection of satellite channels; CD/DVD player; in-room safety deposit box; AM/FM clock-radio; iron and ironing board; stocked mini-bar including bottles of liquor; black-out drapes; individually controlled air-conditioning and ceiling fan with  bed-level controls;  2-line direct-dial  cordless  telephone  with   bi-lingual voice mail and bathroom extension; coffeemaker; unique “Magic Box” for discreet room service delivery; plush bath robes and slippers; spacious, modern marble bathroom, lighted vanity mirror, hairdryer and deluxe bathroom amenities; evening turndown service; and furnished terrace or balcony with hammock. View varies.
  • 192 Royal Jr. Suites Ocean View Size: 653 sq. ft. (61 sq. m.) including terraceThese suites offer views of the turquoise Caribbean and include all the features of the Deluxe Junior Suites; plus the extraordinary new Royal Service® and “Royal Housekeeping” and a state-of-the-art Bose stereo system with CD/DVD/Radio player, Bose speakers and loaded iPod.
     
  • 24 Royal Jr. Suites Oceanfront  Size: 653 sq. ft. (61 sq. m.) including terrace
    Ideally located in the front of the resort, overlooking a beautiful white-sand beach stretching towards the turquoise Caribbean Sea, these choice oceanfront suites include all the features of the Royal Junior Suite Ocean View including the exceptional Royal Service® and “Royal Housekeeping”; plus an upgraded multi-position 32” LCD TV and a state-of-the-art Bose stereo system with CD/DVD/Radio player, Bose speakers and loaded iPod; and one-hour per stay complimentary Mini Cooper rental.
     
  • 10 Royal Jr. Suites Beachfront Walk-Out  Size: 653 sq. ft. (61 sq. m.) including terrace
    These unique beachfront suites offer a prime location and feature all of the luxurious amenities of the Royal Junior Suite Oceanfront plus a convenient beachfront walk-out, allowing you direct access to the beach from your private, furnished terrace. The outstanding Royal Service® and “Royal Housekeeping”, a multi-position 32” LCD TV and a state-of-the-art Bose stereo system with CD/DVD/Radio player, Bose speakers and loaded iPod, and a one-hour per stay complimentary Mini Cooper rental are included. Additional amenities include a state-of-the-art gourmet Nespresso coffee system (in addition to a standard coffee maker) and an exclusive suite-designated Royal Beach Cabana.  
  • 2 Royal Jr. Suites Swim-up Beachfront  Size: 653 sq. ft. (61 sq. m.) including terrace
    Located beach level, these extra-spacious oceanfront Junior Swim-up suites offer the same features as the Royal Junior Suite Oceanfront with the romantic convenience of access not only to the swimming pool, which is just outside your terrace, but to the beach beyond. The outstanding Royal Service® and “Royal Housekeeping” are of course included as well as a soothing steam shower, the  multi-position 32” LCD TV, a state-of-the-art Bose stereo system with CD/DVD/Radio player, Bose speakers and loaded iPod, a gourmet Nespresso coffee system, a one-hour per stay complimentary Mini Cooper rental and an exclusive suite-designated Royal Beach Cabana
  • 9 Royal Master Suites Ocean View  Size: 1331 sq. ft. (124 sq. m.) including terrace
    These spacious ocean view Master Suites offer all of the luxurious amenities of the Royal Junior Suite Ocean View with a separate bedroom/bath area plus a large separate living room with sofas, bar and a dining area for six with handcrafted warm mahogany furniture and a guest half bath. Plus an oversized balcony furnished with hammock, table and lounge chairs for added convenience. The outstanding Royal Service®  and “Royal Housekeeping” are of course included along with the multi-position 32” LCD TV, a state-of-the-art Bose stereo system with CD/DVD/Radio player, Bose speakers and loaded iPod, a steam shower, a state-of-the-art Nespresso coffee system, a one-hour per stay complimentary Mini Cooper rental, an exclusive suite-designated Royal Beach Cabana, and complimentary unlimited domestic and international telephone calls.
  • 4 Royal Master Suites Oceanfront  Size: 1331 sq. ft. (124 sq. m.) including terrace
    Our most stunning Master Suites and the best resort location with all of the luxurious amenities and extra features of the Royal Master Suite Ocean View, with the added benefit of the resort’s most spectacular oceanfront location with magnificent views of the beach and the Caribbean Sea. The outstanding Royal Service® and “Royal Housekeeping” are of course included along with the multi-position 32” LCD TV, a state-of-the-art Bose stereo system with CD/DVD/Radio player, Bose speakers and loaded iPod, a state-of-the-art Nespresso coffee system, a one-hour per stay complimentary Mini Cooper rental, an exclusive suite-designated Royal Beach Cabana, and complimentary unlimited domestic and international telephone calls.
  • 2 Royal Master Swim-up Suites Beachfront  Size: 1331 sq. ft. (124 sq. m.) including terrace
    Best beachfront location and at beach level, these extraordinary extra spacious premium suites with separate bedroom/bath area include all the features of the Royal Master Suite Oceanfront with the unique convenience of direct access not only to the swimming pool, just outside your terrace, but to the beach beyond. These two ultra-romantic Master Suites are a perfect choice for honeymooners and other celebrating couples. The outstanding Royal Service® and “Royal Housekeeping” are of course included along with the multi-position 32” LCD TV, a state-of-the-art Bose stereo system with CD/DVD/Radio player, Bose speakers and loaded iPod, a state-of-the-art Nespresso coffee system, a one-hour per stay complimentary Mini Cooper rental, an exclusive suite-designated Royal Beach Cabana, and complimentary unlimited domestic and international telephone calls.
  • 3 Royal Presidential Suites Ocean View with Private Pool  Size: 1959 sq. ft. (183 sq. m.) including terrace
    Located on the penthouse floor, overlooking the beautifully landscaped resort grounds and the brilliant turquoise sea beyond, the grand Presidential Suites feature a separate bedroom with king-size bed and offer a magnificent design, handsome handcrafted furniture and chic décor. Included are all the features of the Royal Master Suites plus a separate, spacious living area, a guest powder room, a dining area for eight, a built-in, fully stocked bar, plus two spectacular balcony areas, one with a private pool and one with comfortable patio furniture and hammock. The outstanding Royal Service® and “Royal Housekeeping” are of course included along with the multi-position 32” LCD TV, a state-of-the-art Bose stereo system with CD/DVD/Radio player, Bose speakers and loaded iPod, a state-of-the-art Nespresso coffee system, a one-hour per stay complimentary Mini Cooper rental, an exclusive suite-designated Royal Beach Cabana, and complimentary unlimited domestic and international telephone calls. All Presidential Suites connect with a Junior Suite (all with two double beds) creating as an option a Two-Bedroom Presidential Suite.

 

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DINING  

(For your added convenience, reservations are not required at any of THE ROYAL in Playa del Carmen restaurants.)

  • New! Tapas & Pinxos: a gourmet Spanish tapas restaurant, offering a trendy and relaxing dining experience with tasty specialties from Northern Spain and the Basque region. Open for dinner.
  • New! Chef´s Plate Restaurant: international haute cuisine where a new and different dinner menu is carefully selected each day and artfully prepared at the discretion of our international chef. Every meal becomes a unique and memorable gourmet dining event.
  • Spice: all day gourmet ocean view dining with sumptuous buffets, show cooking stations and a la carte menu. Casual atmosphere with views of the grounds and ocean. Open for breakfast, lunch and dinner.Pelicanos: offering delicious a la carte Caribbean fusion seafood choices in an oceanfront setting, overlooking the pool, the beautiful beach and the sparkling Caribbean Sea. Open for breakfast, lunch and dinner.
  • Asiana: serving contemporary Asian fusion cuisine with the always-popular “tepanyaki”, the spectacular Asian way of show cooking. The restaurant’s romantic ambiance ensures an intimate dining experience. Open for lunch and dinner.
  • Maria Marie: specializing in upscale Mexican-French fusion cuisine and providing a truly Mexican hacienda-like dining experience complete with colorful murals painted by Mexican artists, evoking memories of Mexico’s rich heritage. Open for dinner.
  • 24 Hr. VIP Lounge: an ideal place to relax and treat yourself to hors d’oeuvres, premium snacks and drinks, while enjoying a friendly table game, billiards or watching your favorite sporting event on large Plasma TV screens; enjoy beautiful views of Playa del Carmen from the outdoor terrace.
  • New! Enhanced 24 Hr. Prompt “Royal Room Service”.

     

BARS AND BEVERAGE SERVICE
  • Lobby Bar: overlooking the magnificent Caribbean and infinity pool with live music, the lobby bar serves a great variety of international drinks from beer to fine wine and champagne, from premium liquors and spirits to the best cocktails.
  • Martini Corner Lobby Bar: serving some of the finest martinis and other popular drinks favored by guests from around the world.
  • Wine Corner Lobby Bar: enjoy a great glass of wine or wine-tasting samples from our extensive wine collection. For the true connoisseur, a vintage wine list is also available.
  • Tequileria  and Cigar Club: offers a wide selection of over 30 authentic world-renowned Mexican tequilas and after dinner drinks, plus hand-rolled cigars worthy of the most discriminating aficionado.
  • Trade Winds Pool and Swim-up Bar: a lovely spot by the beach to cool off and savor your favorite cocktail or any other libation you might crave.
  • Pelicanos Beach Bar:  perfect spot for a before dinner cocktail with friends.
  • 24 Hr. VIP Lounge: help yourself to drinks and snacks 24/7 … choose from a wide selection of beverages including premium international brands of liquor and fine wines.
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ADDITIONAL NEW FACILITIES AND FEATURES

  • New Exclusive Online Check-in:  Register online 48 hours prior to arrival and start to enjoy your vacation from the moment you arrive - designed exclusively for Real’s  “ROYAL” resorts in Playa del Carmen and Playa del Carmen. Royal Service® guests may select and assign their own suite.
  • Adults Only Resort: Conveniently designated for adult guests 16 years of age and over.
  • Non-smoking: 50% of all accommodations are designated non-smoking as well as the public facilities and restaurants.
  • Royal Service Romance Concierge: offering special assistance to celebrating couples staying in Royal Service® suites with any arrangements they may require to make their romantic getaway a thoroughly enjoyable experience.
  • Lapis Jewelry Boutique: offering a collection of fine jewelry and stunning one-of-a-kind locally handcrafted gold and silver selections.
  • New! Piazza Condotti: Italian boutique featuring the latest original fashion designs and accessories directly from Rome, Florence and Milan.
  • New! Car Rental: featuring THE ROYAL Playa’s signature Mini Cooper car selection for rent by the hour or daily. Many other car rental options also available.
  • Royal Art Gallery: exhibits by Mexican artists; many pieces for sale.
  • New! Bonus! Guests receive a 20% discount at adjacent a la carte prime beef restaurant.
  • New! Complimentary Calls: unlimited domestic and international telephone calls. (included with all Master Suites and Presidential Suites).
  • Full Service Luxury SPAzul: Indulge yourself in the all new, totally redefined eco-holistic Mayan-inspired SPA with many new treatments and state-of-the-art facilities surrounded by manicured and relaxing gardens. The use of dual temperature Jacuzzis, steam room, sauna, cold plunge pools, Polish massage waterfall and relaxing area is included for all guests. Hydro-facilities are separated for men and women. A traditional Temazcal stone steam hut (with origins dating back to pre-Columbian times) and treatments that cater to mind, body and soul are available at a surcharge with various massage therapies available at the SPA, in-suite or on the beach. Couples will enjoy the unique and romantic moonlit beach massage with champagne and torch lights.
  • Modern, Air-Conditioned, State-of-the-Art Fitness Center: fully equipped with the latest Life Fitness® apparatus, Stott Pilates® equipment, spinning, aerobics and yoga with expert instructors.
  • Beauty Salon: catering to men and women offering traditional and special hair and nail services with the most up-to-date equipment.
  • Spectacular Pool Area: freeform pools with two dual temperature Jacuzzis. One pool is a beachfront infinity activity pool with swim-up bar, volleyball and “in-pool” lounges. A second gigantic pool is separated by a bridge from the activities pool and features an official Olympic-size 50-meter lap lane with starter block and, of course, our popular “in-pool” lounge chairs. Introductory SCUBA lessons are offered in separate onsite dive pool.
  • Lighted Rooftop Tennis Court: complimentary equipment and onsite tennis pro available.
  • Bicycle Center: complimentary bicycle rental to explore the charming town of Playa del Carmen.
  • 24 Hr. High-Speed Internet Access: unlimited complimentary wireless broadband Internet access is available in public areas; additionally, Royal Service® suite categories offer complimentary in-suite access.
  • “REAL Bazar”: the place to shop for personal items, tobacco, magazines, souvenirs, jewelry, local handicrafts, gifts and boutique beachwear.
  • Plasma and LCD TV Monitors: located in the reception area with up-to-date resort information and announcements. Look for your personal welcome upon check-in!
  • Multimedia Computerized Tour Desk and Travel Agency: video and multi-lingual guide to the best sightseeing experiences in Cancun, the Riviera Maya and the Yucatan.
  • Professional Concierge Service: ready to anticipate, assist, advise and take care of your every need.
  • Beverage Choices: international premium brand liquors, spirits and selected bottles of fine wine are included; plus, an exceptional vintage wine list and connoisseur cognacs and tequilas are available at an additional charge.
  • Handicapped Facilities: Handicapped suites and handicapped access are available throughout the resort including the pool area.
  • Exclusive Weddings: beautifully arranged by professional, creative and supportive wedding coordinators who will take care of every detail. A beautiful beachside wedding gazebo is available onsite.

MEETING FACILITIES

  • 6,888 sq. ft. (630 sq. m.) of banquet and meeting room space, accommodating up to 600 people theatre style or for a cocktail reception; and 450 banquet style with wide stage; or can be divided into six separate meeting/function rooms.
  • Executive boardroom accommodating 12 people.
  • Six breakout rooms, plus additional areas for seminars, cocktails, private registration and/or coffee breaks.
  • State-of-the-art audio-visual equipment with onsite technical and coordination assistance.
  • Highly experienced Group and Incentive Coordinators, ready to assist with timely, detailed pre-planning reports and final execution reviews.
  • VIP Business Center: with everything from computers with Internet access to fax machines, office supplies and secretarial services provided by bi-lingual staff.
SPECIAL PACKAGES
  • For guests interested in specialty packages, the resort offers an array of romantic wedding options, two golf package options and a variety of enticing luxury SPA packages. Contact the resort  directly for details. 
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